Privacy Policy
California residents may opt out of the sale or sharing of their personal information at any time.
1. Introduction & About Us
Fermentile, Inc. (“we”, “us”, or “our”) operates fermentile.com and related services (the “Service”). Our principal place of business is located at 4275 Executive Square, Suite 600, San Diego, CA 92037.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, with specific disclosures required by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), effective January 1, 2023.
For privacy inquiries, contact us at:
Email: [email protected]
Phone: +1 (858) 491-7464
Postal: Privacy Team, Fermentile, Inc., 4275 Executive Square, Suite 600, San Diego, CA 92037
2. Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
| CCPA Category | Examples | Collected? | Sources |
|---|---|---|---|
| A. Identifiers | Real name, alias, email address, IP address, account name | Yes | You directly; automatically |
| B. Personal Records | Name, address, telephone number | Yes | You directly |
| C. Protected Classifications | Age, gender (if voluntarily provided) | Limited | You directly (optional) |
| D. Commercial Information | Products or services requested, purchase history | Yes | You directly; transactions |
| E. Biometric Information | Fingerprints, face/voice recognition | No | — |
| F. Internet / Electronic Activity | Browsing history on our site, interaction with our content | Yes | Automatically via cookies/analytics |
| G. Geolocation Data | Physical location derived from IP address (city/country level) | Yes (approximate) | Automatically |
| I. Professional / Employment Info | Job title, employer, professional background | If voluntarily provided | You directly |
| K. Inferences | Profile reflecting preferences, characteristics | Yes (for personalisation) | Derived from categories above |
| L. Sensitive Personal Information | Account log-in credentials | Yes (credentials only) | You directly (account creation) |
2.1 Sources of Personal Information
- Directly from you — forms, account registration, pilot requests, support requests;
- Automatically — cookies, web beacons, server logs when you use our Service;
- Third parties — analytics providers where you choose to interact with us via those platforms.
3. Business & Commercial Purposes for Collection & Use
We collect and use personal information for the following purposes:
- Providing, maintaining, and improving our products and services;
- Processing pilot program requests and managing accounts;
- Sending transactional communications (account alerts, service notices);
- Providing customer support and responding to inquiries;
- Conducting analytics to understand how our Service is used;
- Sending marketing communications (where you have opted in or where permitted);
- Fraud prevention, security monitoring, and protecting legal rights;
- Complying with applicable laws, regulations, and legal process.
4. Disclosure, Sale & Sharing of Personal Information
4.1 Categories Disclosed for Business Purposes
In the past 12 months, we have disclosed the following categories of personal information to service providers for business purposes:
- Identifiers (A) — to cloud hosting, email providers, analytics providers;
- Internet / electronic activity (F) — to analytics platforms.
4.2 Sale & Sharing
We do not sell your personal information. We may share certain identifiers and internet activity data with analytics providers for the purpose of understanding site usage. California residents may opt out of this sharing as described in Section 5.
4.3 Do Not Sell or Share — Opt-Out
California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right:
- Email: [email protected] with subject “CCPA Opt-Out Request”
- Global Privacy Control (GPC): We honour GPC signals from your browser.
4.4 Sensitive Personal Information
We collect only account log-in credentials (username + hashed password) as sensitive personal information, used solely to authenticate your account. We do not use or disclose sensitive personal information beyond what is necessary to provide the Service.
5. Your California Privacy Rights
If you are a California resident, you have the following rights under the CCPA/CPRA:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, sources, business purposes, and third parties with whom we share it. You may request this up to twice per 12-month period.
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information for cross-context behavioural advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Correct: Request correction of inaccurate personal information we maintain about you. (CPRA)
- Right to Limit SPI Use: Direct us to limit our use and disclosure of sensitive personal information. (CPRA)
5.1 How to Submit a Consumer Request
California residents may submit requests by email to [email protected] with subject “CCPA Privacy Request”, or by postal mail to: Fermentile, Inc., Attn: Privacy Team, 4275 Executive Square, Suite 600, San Diego, CA 92037.
5.2 Verification of Requests
We must verify your identity before fulfilling a request. We will ask you to provide information that matches what we have on file.
5.3 Response Timeline
We will acknowledge your request within 10 business days and respond within 45 calendar days.
6. Retention of Personal Information
| Category | Retention Period |
|---|---|
| Account / identity data | Duration of account + 2 years after closure |
| Customer support records | 3 years from last interaction |
| Marketing consent / opt-out records | Indefinitely (to honour your preference) |
| Analytics / usage data | 26 months |
| Security / fraud logs | 12 months |
7. Security of Personal Information
We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, including encryption in transit (TLS) and at rest, access controls, and employee training. No system is 100% secure; please use strong passwords and notify us promptly of suspected unauthorized access.
8. Children's Privacy
We do not knowingly collect personal information from consumers under 16 years of age. If you believe we have collected personal information from a minor, please contact us at [email protected].
9. Privacy Rights for Other Jurisdictions
Residents of other U.S. states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may have similar rights. For more information, please contact us at [email protected].
10. Cookies & Online Tracking
We and our partners use cookies and similar tracking technologies. Some of this data may be used for cross-context behavioural advertising, which constitutes “sharing” under the CCPA. You may opt out by using our cookie consent banner, contacting us by email, or enabling the Global Privacy Control (GPC) in your browser. See our Cookie Policy for full details.
11. Changes to This Privacy Policy
We may update this Privacy Policy as required by changes in law or our practices. When we make material changes, we will update the “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
For questions, concerns, or to exercise your privacy rights:
- Company: Fermentile, Inc.
- Email: [email protected]
- Phone: +1 (858) 491-7464
- Address: 4275 Executive Square, Suite 600, San Diego, CA 92037